EV Charging Services

With our 24/7/365 remote monitoring, we’ll know about problems before your drivers do:

• Our remote access diagnostic and dispatch services keep your system running smoothly before a serious problem occurs.
• A guaranteed 98% annual charger uptime – with a non-performance penalty for outages caused by hardware or software failures. (See Service Agreement for full details of exclusions)

• For any hardware or software issues that arise, a dedicated SWTCH representative will investigate remotely within one business day.
• If parts are needing to be replaced, SWTCH will expedite all parts either from the SWTCH warehouse or from the manufacturer, at no cost to you.
• For hardware issues requiring replacement, a SWTCH qualified technician will service your station within 3 business days (after any replacement parts have been received).

We extend the manufacturer warranty for as long as you subscribe to SWTCH Care™, covering the following:

• Labor fees for necessary repairs during the manufacturer’s warranty period.
• All parts and labor fees to repair and service your chargers outside of the manufacturer’s warranty, including items such as vandalism, auto accidents and excessive wear and tear.*Refer to the SWTCH Services brochure to see a list of exceptions for items not covered.

On-site maintenance and diagnostics is performed during any service for an identified hardware issue, including:

• Physical assessment of damage and/or wear to hardware – includes health of charging cables, stability of charging mount, cleaning (graffiti/vandalism to charger shells, wiping down of stations, environmental cleaning of interior if needed).
• Inspect and test networking hardware and internet connection.