Extended Manufacturer Warranty
SWTCH Care continues the manufacturer’s warranty for as long as you subscribe. Plus, it covers any costs related to the shipment of replacement parts.
Peace of mind with SWTCH CareTM
With SWTCH Care™, rest easy knowing that your investment is taken care of through our comprehensive support offering, including:
Error Prevention & Detection
With our 24/7/365 remote monitoring, we’ll know about problems before your drivers do. Our remote access
diagnostic and dispatch services keep your system running smoothly before serious problems occur.
On-Site Service
For any issues that require an onsite visit from a service technician, SWTCH Care covers the cost. On-site maintenance and diagnostics is also performed during any service visit.
Priority response time
A SWTCH representative will investigate any issues remotely within one business day. For issues requiring replacement parts, a technician will service your station within 3 business days (after parts have been received).
Payment flexibility with SWTCH’s Charging-as-a-Service (CaaS)
Our CaaS plan provides a streamlined approach to make EV charging a reality for your properties. Bundle hardware, installation, software, energy & asset management (SWTCH Control™), and our SWTCH Care™ service plan into one monthly subscription:
Improve NOI
Unlock new revenue streams and market value to increase your NOI without the need for capital expenditures.
Gain peace of mind with SWTCH Care™
Avoid complexities with our turn-key installation and on-going system management, with a predictable monthly cost.
Maximize efficiency
Rest easy knowing that your investment is taken care of through our comprehensive support service.
Frequently Asked Questions
Does SWTCH Charging-as-a-Service include SWTCH’s on-going service offering?
SWTCH CaaS includes everything in the SWTCH Care package in addition to covering the cost of all the charging equipment and installation.
Are DCFC’s covered under SWTCH Care?
Only Level 2 charges can be covered under SWTCH Care. If an enhanced Operations and Maintenance Plan is required for a DCFC, SWTCH can help to facilitate this with one of our Service Partners.
Is getting an EV charging system still possible if the upfront cost of the equipment and installation is a barrier for us?
Yes! If you aren’t able to fund the larger upfront cost of the equipment & installation (or would prefer to pay regular payments ongoing), then SWTCH’s Charging-as-a-Service may be a great option. It operates on a subscription basis and includes on-going service and warranty, providing a true piece of mind ensuring your system is well taken care of.
