During the onboarding process, before your chargers are live, SWTCH’s Customer Success team will work directly with you to understand your property, your drivers, and goals. With this information, they will tailor the properties of the system and each EV charger accordingly. If these need to be modified after going live, they can either be adjusted directly through your account on SWTCH OS, our EV charging platform, or by contacting your Customer Success Representative.
A hands-off EV charging solution – tailored to fit your needs
SWTCH OS™ offers property managers and operators a customized solution that takes the work out of managing an EV charging system – from multiple rate structures, to loitering enforcement, EV driver billing, on-going revenue remittance, and a comprehensive reporting dashboard. We design every system based on the unique needs of your property and its visitors.
Future-proof your building with SWTCH’s Intelligent Load Manager
With SWTCH, we’ll maximize the number of EV chargers you can safely install without triggering substantial infrastructure costs. Our Intelligent Load Manager, SWTCH Control™, continuously manages the electricity being consumed by the chargers based on the capacity that is available at any given moment. By doing so, we help our customers safely install and manage up to 10x more EV chargers SWTCH Control™ allows properties to cost-effectively scale their charging infrastructure as the demand for electric vehicles grows.
Choose hardware that fit your needs
All our technology is built on the global open communication standard for EV charging – Open Charge Point Protocol (OCPP). This ensures your system is flexible, scalable, and vendor-agnostic. Our OCPP-certified solution is fully customizable and flexible to match the specific demands of your property, both now and in the future.
Peace of mind with our industry leading 24/7 support 365 days a year
We offer unparalleled around-the-clock technical, administrative, and customer service support – ensuring building operators, EV chargers, and drivers are always looked after.
Our SWTCH Care™ service extends our industry leading support to provide comprehensive assurance with coverage for in-warranty and out-of-warranty parts and labor if the unforeseen happens.
Supporting the charging needs of rural communities
Frequently Asked Questions
SWTCH Charge cards are free of charge. Drivers simply need to request one from their SWTCH app or through our customer support team (1-844-798-2438 / firstname.lastname@example.org). They will get mailed directly to them and will arrive already connected to their app, allowing them to activate the charger by simply tapping the card on a SWTCH EV charger.
If you are a new station owner, you should have received an email containing your account activation link, allowing you to create your administration account. After setting up your account, you can sign in and start managing your stations, accessing your dashboard, setting prices, controlling access, and analysing usage data. If you did not receive the account activation email, please contact the customer support team to resend it to you.
As the owner of the station, you have the authority to establish all crucial rules and regulations for your stations, such as deciding who can use them and how much they will be charged for electric vehicle charging. SWTCH can review your electricity bills to advise on charging rates that will recover your energy costs as well as comparable rates in your vicinity if the goal is revenue generation. Ultimately, the final decision is entirely up to you.
SWTCH can either work with your electrical contractor to ensure the chargers are installed and configured correctly to operate on the SWTCH network, or if a turnkey service is required, SWTCH will engage one of our qualified installation partners.
SWTCH provides 24/7/365 remote monitoring and support of all charging stations on its network to proactively identify and resolve any hardware issues. SWTCH supplied equipment will come with a manufacturer’s warranty and an extended warranty as well as enhanced Operations and Maintenance Packages (SWTCH Care) are available. SWTCH will work with your on-site staff to facilitate any required equipment replacement.