Public and Retail EV Charging

During the onboarding process, before your chargers are live, SWTCH’s Customer Success team will work directly with you to understand your property, your drivers, and goals. With this information, they will tailor the properties of the system and each EV charger accordingly. If these need to be modified after going live, they can either be adjusted directly through your account on SWTCH OS, our EV charging platform, or by contacting your Customer Success Representative.

SWTCH Charge cards are free of charge. Drivers simply need to request one from their SWTCH app or through our customer support team (1-844-798-2438 / support@swtchenergy.com). They will get mailed directly to them and will arrive already connected to their app, allowing them to activate the charger by simply tapping the card on a SWTCH EV charger. 

If you are a new station owner, you should have received an email containing your account activation link, allowing you to create your administration account. After setting up your account, you can sign in and start managing your stations, accessing your dashboard, setting prices, controlling access, and analysing usage data. If you did not receive the account activation email, please contact the customer support team to resend it to you.

As the owner of the station, you have the authority to establish all crucial rules and regulations for your stations, such as deciding who can use them and how much they will be charged for electric vehicle charging. SWTCH can review your electricity bills to advise on charging rates that will recover your energy costs as well as comparable rates in your vicinity if the goal is revenue generation. Ultimately, the final decision is entirely up to you.

SWTCH can either work with your electrical contractor to ensure the chargers are installed and configured correctly to operate on the SWTCH network, or if a turnkey service is required, SWTCH will engage one of our qualified installation partners.

SWTCH provides 24/7/365 remote monitoring and support of all charging stations on its network to proactively identify and resolve any hardware issues.  SWTCH supplied equipment will come with a manufacturer’s warranty and an extended warranty as well as enhanced Operations and Maintenance Packages (SWTCH Care) are available.  SWTCH will work with your on-site staff to facilitate any required equipment replacement.