SWTCH and ChargerHelp Reduce EV Charger Maintenance Delays with Real-Time API Integration

BOSTON, US – August X, 2025 – SWTCH Energy, a leading provider of electric vehicle (EV) charging solutions, has announced a strategic integration with ChargerHelp, a premier EV charging technology and service provider. The partnership streamlines maintenance operations and maximizes charger uptime through real-time diagnostic sharing and automated incident response.

The integration unites SWTCH Connect, an open API platform dedicated to intelligent charging solutions that improve efficiency and streamline management for property owners, and EMPWR, ChargerHelp’s proprietary software platform designed for predictable management of EV charging infrastructure, that fuels its Reliability-as-a-Service O&M offerings.

Currently deployed across approximately 1,000 public EV chargers on the SWTCH network in Maryland, the integration significantly reduces communication delays when issues arise, providing ChargerHelp with comprehensive diagnostic data to respond and resolve issues faster and more effectively.

Traditional EV charging maintenance requires manual communication between network operators and field service teams. This often involves phone calls, email chains, and diagnostic summaries which can delay technician response by days or weeks. 

SWTCH’s direct integration with ChargerHelp’s EMPWR platform delivers two key improvements:

• Instant Alerts: Communication delays are reduced and technicians can respond faster as ChargerHelp will receive an immediate automated message when SWTCH’s monitoring system detects problems with a charger.
• Complete Diagnostic Access: ChargerHelp’s Reliability Team is enabled to solve problems without sending a technician on-site as they will receive the same comprehensive diagnostic information used by SWTCH’s internal teams, including real-time data, performance patterns, and error logs. When on-site support is required, a technician will arrive fully prepared with the correct tools and parts.

“Before this integration, the process to dispatch field service support took extra steps. Phone calls, emails, and summarizing diagnostic information could delay technician response significantly,” said Jason Cruickshank, Director of Customer Experience at SWTCH. “With this integration, when our system detects an issue, ChargerHelp gets an immediate message along with all the same diagnostic data our internal teams use. It’s a straightforward improvement that drastically reduces down time.”

“Integrating with SWTCH streamlines our service delivery process,” said Walter Thorn, SVP of Product and Strategy at ChargerHelp. “We now receive the same real-time operational data as SWTCH’s teams, eliminating inefficient back and forth needed to diagnose a specific charger. This integration allows our team to review error details and performance patterns before heading to a site, helping us resolve issues more efficiently on the first visit.”

Developed in partnership with ChargerHelp, the integration harnesses the flexibility of SWTCH Connect’s open API platform to enable real-time data sharing and automated diagnostics at scale. The solution is now available to support SWTCH’s broader network of O&M providers—extending uptime-enhancing capabilities across North America. Building on its robust API infrastructure, SWTCH continues to advance charger reliability and service responsiveness, reinforcing its commitment to operational excellence with every deployment.

About SWTCH

Headquartered in Toronto, Ontario, with offices in NYC and Boston, SWTCH is pioneering EV charging solutions for multifamily, commercial, and workplace properties across North America. SWTCH leverages the latest technology available to help building owners and operators deploy EV charging by tapping into their existing grid infrastructure. Through constant innovation and an extensive partnership network, SWTCH provides the most profitable and unique business model for multi-tenant buildings to stay competitive. For more information, visit www.swtchenergy.com.

About ChargerHelp

ChargerHelp, is a service technology company on a mission to improve the reliability and uptime of electric vehicle charging stations across the U.S. ChargerHelp’s groundbreaking Reliability as a Service (RaaS) model is fueled by EMPWR, its proprietary diagnostic and maintenance platform, that processes real-time data across tens of thousands of data points to proactively reduce downtime by addressing issues at their root. For more information visit www.chargerhelp.com.