Parcourez notre bibliothèque ci-dessous. Si vos questions ne sont pas répondues, contactez-nous !
Oui! Il n’est pas nécessaire de télécharger l’application mobile – vous pouvez commencer à charger via votre navigateur sur charge.swtchenergy.com, ou avec votre carte RFID SWTCH. Cependant, l’avantage d’utiliser un compte SWTCH dans l’application est que vous pouvez enregistrer vos chargeurs préférés, suivre votre facturation et enregistrer vos informations de connexion et de paiement.
Non! Le paiement en tant qu’invité est disponible via l’application mobile SWTCH ou sur charge.swtchenergy.com. Tapez simplement l’ID du chargeur dans la barre de recherche sur la page d’accueil et suivez les instructions à l’écran.
Si vous avez du mal à obtenir une bonne réception cellulaire, vous pouvez demander une carte de charge SWTCH gratuite (voir ci-dessous) – vous permettant d’utiliser n’importe quel chargeur SWTCH disponible pour commencer à charger. Vous pouvez également lancer la session de charge dès que vous rétablissez votre connexion cellulaire (c’est-à-dire que vous n’avez pas besoin d’être debout à côté du chargeur pour lancer la session).
SWTCH fonctionne sur un système de portefeuille où un minimum de 10 $ est ajouté si le solde de votre portefeuille tombe en dessous de zéro. Le tarif à facturer varie selon l’emplacement, tel que déterminé par le propriétaire – vous pouvez connaître le prix d’un chargeur spécifique en recherchant par ID de chargeur sur l’application mobile ou Web.
Assurez-vous que le câble de charge est correctement connecté à votre véhicule et assurez-vous que votre programme de charge est désactivé.
Appelez-nous ! Nous sommes disponibles 24/7 au 1-844-798-2438. Nous sommes également disponibles à support@swtchenergy.com
During the onboarding process, before your chargers are live, SWTCH’ Customer Success team will work directly with you to understand your property, your drivers, and goals. With this information, they will tailor the properties of the system and each EV charger accordingly. If these need to be modified after going live, they can either be adjusted directly through your account on SWTCH OSTM, our EV charging platform, or by contacting your Customer Success Representative.
SWTCH Charge cards are free of charge. Drivers simply need to request one from their SWTCH app or through our customer support team (1-844-798-2438 / support@swtchenergy.com). They will get mailed directly to them and will arrive already connected to their app, allowing them to activate the charger by simply tapping the card on a SWTCH EV charger.
If you are a new station owner, you should have received an email containing your account activation link, allowing you to create your administration account. After setting up your account, you can sign in and start managing your stations, accessing your dashboard, setting prices, controlling access, and analysing usage data. If you did not receive the account activation email, please contact the customer support team to resend it to you.
As the owner of the station, you have the authority to establish all crucial rules and regulations for your stations, such as deciding who can use them and how much they will be charged for electric vehicle charging. SWTCH can review your electricity bills to advise on charging rates that will recover your energy costs as well as comparable rates in your vicinity if the goal is revenue generation., Ultimately, the final decision is entirely up to you.
SWTCH can either work with your electrical contractor to ensure the chargers are installed and configured correctly to operate on the SWTCH network or if a turnkey service is required, SWTCH will engage one if it’s qualified installation partners.
SWTCH provides 24/7/365 remote monitoring and support of all charging stations on its network to proactively identify and resolve any hardware issues. SWTCH supplied equipment will come with a manufacturer’s warranty and a extended warranty as well as enhanced Operations and Maintenance Packages (SWTCH Care) are available. SWTCH will work with your on-site staff to facilitate any required equipment replacement.
SWTCH CaaS includes everything in the SWTCH Care package in addition to covering the cost of all the charging equipment and installation.
Only Level 2 charges can be covered under SWTCH Care. If an enhanced Operations and Maintenance is required for a DCFC, SWTCH can help to facilitate this with one of our Service Partners.
Yes! If you aren’t able to fund the larger upfront cost of the equipment & installation (or would prefer to pay regular payments ongoing), then SWTCH’s Charging-as-a-Service may be a great option. It operates on a subscription basis and includes on-going service and warranty, providing a true piece of mind ensuring your system is well taken care of.
